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IT Process Optimization

IT Service Management is a unique combination of technology and a wide range of organizational processes that drives enormous benefits to the organization. However, they also come at significant cost. At Matrix-NIT, we help organizations drive better results and cost efficiencies by applying cutting edge best practices, metrics and process optimization techniques.

Matrix-NIT helps financial institutions develop a sound and robust strategy that result in higher ROI on IT service management investment. We also deliver tangible benefits such as transparency, compliance, simplification and process alignment.

Our systematic approach to IT service delivery improvement typically includes the following steps:

  • Assessment: Matrix-NIT conducts thorough assessment using industry best practices such as ITIL, Cobit and Green IT metrics. The result is a scorecard for tools utilization and process maturity.
  • Roadmap development: Based on the robust data that we collect, we build a strategy and a roadmap for improvement. Roadmap includes deliverables, resource requirements and timeline.
  • Process optimization: Matrix-NIT assists its clients with the implementation and performance measurement of roadmap.
  • Ongoing support: Following the successful implementation, we track performance to support on-going improvement.